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Enabling Business Enterprise Modernization

Problem

A federal agency lacked the ability to understand where to begin planning the modernization of its business enterprise systems. Each office maintained their own systems to execute functional requirements for the business of the agency. This disparate approach averted their ability to develop an integrated view of functional workflows across systems, manage the impact of investments for enhancements and have a comprehensive understanding of the complex interdependencies across their business portfolio. This created a business environment that was decentralized, application-focused, and inefficient.

Solution

Twenty39 provided services for the development of the business environment modernization strategy, implementation and management plans; and the develop of high value custom data sets, with data normalized and aggregated with business line financial and functional data to provide visualizations for use in realizing process flows, previously unknown dependencies and application relevance in relation to the wider portfolio. We developed documents, models, analytics, databases, and dashboards that serve as the foundation for an enterprise business modernization consisting of over 40 business applications. These capabilities provide the agency with a refined business data pipeline and enable a cohesive and consistent method of managing their business modernization. 

Impact

Our service solution delivered a modernization strategy and data aggregation pipeline that delivers a broad enterprise view of interrelated current and planned activities, combined with future state goals and aligned with the agencies broader strategy, enabling deliberate, scalable enterprise systems automation and integration. The functions mapping dataset and integrated dashboards are leveraged to foster the agency’s vision to be a data-driven organization; and rapidly creates insight for business decision support, and a more intuitive self-service support to the workforce. These capabilities optimize limited resources by enabling the agency to capture early quick wins and prioritize investments on high impact, lower risk transformations within the business portfolio.

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Enhancing Operations and System Process Workflow

Problem

A federal agency struggled to be responsive in a timely manner to external requests for Discovery. Discovery is the formal process of exchanging information between parties about the witnesses and evidence they will present at trial; and enables the parties to know before the trial begins what evidence may be presented. This response deficiency subjected the agency to the risk of being fined for non-compliance should they not correct performance in their response times to requests for Discovery.

Solution

This problem set, like many was multi-pronged and required a complex management structure to assess and correct people, processes, technology (PPT) and the cumulative impact on the associated data. We focused on addressing the organization structure (people), business and system workflows (processes), and the infrastructure (technology) to baseline the existing characteristics of operations within the environment, assess the deficiencies against expected performance, and identify and describe the deficiencies and gaps that needed to be addressed. With this information we participated in organizational meetings to cultivate buy-in and create awareness of progress, leveraged a phase approach to timeline improvements, restructured how and where data was stored and processed, and stabilized all of the significant process and infrastructure failures (quick wins) to allow improved operations as we iteratively worked through implementing longer term enhancement solution.

Impact

Our solution restructured the organization and data management practices, streamlined, and integrated the Discovery process and virtualized the infrastructure to enable scalability and flexibility in how it is leveraged to accommodate the organizations’ shifting priorities and requirements.  These enhancements accelerated the agency’s ability to process requests for Discovery, reduced legal preservation risks, significantly increased system availability, and helped the agency avoid being fined for non-compliance.